welcome back. we're having some satellite problems. united airlines referred to an involuntary debording situation with that horrific video of a passenger being dragged off. we had one of those with our satellite issues as well. let's go back to jake anspagh sitting a few seats from the man being dragged out of the plane. set the scene for us. you boarded the plane. they had to adjust something and fix it and then what happened? >> yeah. one of the attendants came up to the front of the plane and let us know that four personnel needed to be in louisville that night because they had worked the next day so they needed to make room. as for us volunteers, there were no volunteers so they basically said we're not leaving until there's four seats opened up for these personnel.