just witnessed. you see the one passenger who got up challenging an airline employee with resolving the matter. it's very complicated. our pablo sandoval is with us now. a lot took place in front of the camera. a lot took place allegedly without any video documentation. where are we on this investigation and what happens? >> that's exactly right. what's important to point out is there are two different incidents that took place here. one is based solely on witnesses accounts, which is what you just mentioned a little while ago. an individual on this dallas bound flight out of san francisco yesterday says that an employee with american airlines "violently" took the stroller of this woman, hitting the woman in the process, and narrowly missing her baby. this is entirely based on witness accounts. then there's what video picks up here, which is the woman who is now in the front of the plane having a discussion with one of the pilots there and eventually