before the storm and in many cases it has no infrastructure so really starting from almost scratch. >> reporter: but other groups struggling to provide aid say it's the federal government's own red tape that's the hindrance. one official said flight left half empty because passengers couldn't be screened. broken equipment and power failures says they couldn't be checked. also says they had a flight loaded with 50,000 pounds of supplies ready to take off for san juan, only to be turned back by airport authorities. the airline says the number of flights to the island is being restricted. and it's plan to have 20 planes landing and taking off per day now down to just two flights per day. the faa says the tower is open but another federal agency fema is determining which flights are pry or tooised for take off and landing of the meanwhile, trump