trying to elevate himself and denigrating his predecessors, particularly barack obama. we now know what he said was absolutely untrue. he does this time and time again. he gets himself in hot water. >> and john kirby, president trump also says he has called every family of all soldiers killed in action since he's been in office. but it turns out he hasn't. cnn has spoken to two families who say they never got that call, despite being told they would receive one. what does that say about the president's word on sensitive matters like this and how he and his administration are dealing with this? >> it's another blow to his credibility. i don't know why you would feel like you have to say that. i mean, every president handles combat deaths differently. and that's okay. there's no set protocol. every president has to do this for themselves. and some of those times it requires a phone call. sometimes the letter is a best