debris cracked one window which eventually broke open. the passenger was pulled partially out of the aircraft was was brought back in. the passenger, jennifer readeren, didn't survive. >> everyone was going crazy and yelling and screaming. >> reporter: the first officer also spoke about the incident. >> passing through about 32,000 feet when we had a large bang, and a rapid decompression. there was shaking, everything. and that all kind of happened all at once. >> reporter: schultz said she and her first officers used hand signals to communicate because of the noise level. >> it was loud, and there was -- it was just hard to communicate for a lot of different reasons. >> all right. thank you so much. we'll be right back.