relation. >> reporter: carina cessna whose 22-year-old daughter lives at the facility said she and another mother panicked when they heard about the case. >> we were so scared. who knows what would happen. if it was a staff member, a family member, a stranger. we have no idea. >> reporter: cesena's daughter is unable to walk and barely able to talk after suffering brain damage leaving her extremely vulnerable. what did you decide to do to make sure your child inside is safe? >> i stay here 24/7 now to make sure she's in a safe environment as well and just move forward. trust has been severely broken. >> reporter: as for the company ceo bill timmines, he resigned this week. hacienda health care's board sent out a statement calling what happened an absolutely horrifying situation and an unprecedented case. without giving specifics of the case. cnn witnessed several police