kids. there are two chings that seemed to inflame the situation. one, harper went put her hands up because she's holding a baby. number two, seems the door won't open from the inside. watch. >> don't point at my -- put your hands up. [ bleep ]. get them up! >> it doesn't open. i promise. i promise it doesn't open. >> you're going to get [ bleep ] shot. get your [ bleep ] hands up. >> it doesn't open. i promise you. >> get blooep blo[ bleep ] out . >> all of this started because of a report of shoplifting from a nearby dollar store. according to police, ames did admit stealing from that store. as you mentioned, the 4-year-old girl walked out with a doll. the couple were detained. they weren't charged with anything, though. so, a lot of people in phoenix were curious why police were so heavy-handed in this incident