>> i promise you, the administration, do everything possible to be of assistance now and after. >> reporter: families standing by, trying to hold out hope that their loved ones will be found alive. >> is there a possibility that they are alive? like truthfully, look at this mess. i mean, what are the chances? >> reporter: building resident, kevin spiegel, was out of town when the collapse happened. his wife was at home. >> i was just there this weekend. we had the most wonderful, wonderful weekend with our granddaughter, scarlet. it was wonderful. and how, from one second to the next second, a dramatic change in life. it's -- it's unbelievable. >> reporter: so many families with questions about how this could possibly happen. >> building falls down in a third-world country where they don't have building codes. and with all the strict building codes in this country, a building shouldn't collapse like that. >> reporter: and promises being made that the answers will come.