so you need to call them and itly them know, but they're called navigators, knopp investigators. so they're not going to be able to do an investigation for you. you have too take that accountability yourself. the next step is go to the federal trade commission, ftc.gov, and go to the fbi's web site, called ic3.gov, the enter it in crime center. file a report there as well as local law enforcement to have a record. the next step, don't pause, the next step you must call your bank accounts and credit card accounts and get those accountses flagged so they can't take over your financial life. >> the sad thing, you described a lot of trouble, a lot of time, a lot of money, that a consumer is going to spend because he or she in good faith trusted the government. that is what is sad here. so if a person goes through that process and just trying to follow the law, get health insurance, they could end up losing their identity, a lot of money, a lot of time. this isn't going well, is it?