were passengers on the plane. it looks like a big plane. i remember dropping to my knees and saying a prayer for these people. and then i felt this great sense of responsibility. you know, i knew i had to get to the white house as soon as i could. i was talking by phone with the president and his staff in florida until air force one took off and we lost contact with them for a while and that was one of the very frightening moments when i tried to call and the white house operator said ma'am we can't reach air force one. >> for a new administration, nine months into the president's first term there was an overwhelming sense what do we do now. >> i was struck, watching on television, the white house was evacuated. i was on the phone with my assistant and she said the secret service is yelling at us to get out of here. i said go. the pentagon was hit. and the state department was being evacuated. i remember the sense it looked very chaotic. when i arrived the vice president sent a military driver to get me to bring me back into