the techniques applied by commissioner bratten in crime. how did you apply that to health care? >> dylan, thank you for the chance to be on. as i got to spend more time in the city of camden, i was overwhelmed by the level of violence and crime in the city. i had an opportunity to make some of the people that worked with mr. bratten in new york. they tried to reform the police department. as i learned more about how they use data and built a management structure to support that data, i felt i could do that in health care. i threw my hands up on the police departmen deeply involved in trying to take those ideas and move them into health care. >> so give us a sense of exactly what you did and what the results were. >> we managed to get over the course of three years. it was a student project.