whether a person wants to admit it or not? we all have some level of unconscious bias. if we can approach that with a higher degree of empathy and compassion and understanding, it will go a long way to bridge the divide. >> last night on this show we had a conversation about having conversations in the wake of starbucks' new initiative encouraging baristas to talk openly to customers about race as part of the campaign called race together. the conversation we had, nancy and james, pretty fascinating, i thought. at one point it got kind of awkward. >> when somebody picks my pocket, i'm not going to be chasing him down to find out whether he feels like he's a thief deep down in his heart. i'm going to be chasing him down to get my wallet back. i don't care what he is but i need to held him accountable for what he did. treat them like they took your wallet and focus on the part that matters. holding each person accountable for the impact of their words and actions. >> this gets to something that
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