Executive Engagements: 1522 Companies: 44– Players covered include Almawave S.r.l.; Avaya, Inc.; Calabrio, Inc.; CallMiner, Inc.; Clarabridge, Inc.; Genesys; Hewlett Packard Enterprise Development LP (HPE); NICE Systems Ltd.; Verint Systems, Inc.; Voci Technologies, Inc.; ZOOM International A.S. and Others. Coverage: All major geographies and key segments Segments: Application (Customer Experience Management, Call Monitoring, Agent Performance Monitoring, Sales Performance Management, Competitive Intelligence, Risk and Compliance Management, Other Applications); Component (Solutions, Services); Deployment Model (On-premises, Cloud); Industry Vertical (BFSI, Retail and eCommerce, Travel and Hospitality, Government and Defense, Healthcare and Life Sciences, Energy and Utilities, Telecommunications and IT, Other Industry Verticals)