MedCity News Healthcare tech is failing patients The problem is that we’re approaching technology from a clinical and billing perspective, with little input from patients. We must demand and implement technology that is designed for the population you are serving. Shares0 For the past year a parade of news has crossed my desk on the wonders of telehealth. If you’re someone who sees a doctor on a periodic basis only, it’s been a fantastic option for saving time, money, even hassle. Yet it’s also exposed how far medicine lags behind the rest of the business world in serving its customers. Technologically speaking, we’ve essentially just mastered the basic art of video conferencing for episodic care and how to bill for it. But we’ve come nowhere near tech’s promise in serving patients beyond episodic care or shifting from fee-for-service to value-based health. Just because something is digital doesn’t automatically mean it’s better. We can — and should — expect these tools to serve patients and families better.