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i need to spell your last name. he is in preparatory stages. >> sanchez, this is robert calling you from the department of veterans affairs, the federal government's crisis line. we got a veteran who's in the process or possibly going into the process of cutting himself with a razor to bleed out and commit suicide. >> you cut yourself to where you're bleeding out? that's permanent. that's -- the kids can't see you anymore. >> he is struggling with some ptsd episodes at this point. >> how many years have you been suffering with the ptsd and the nightmares? >> we'll stay on the line hopefully until you can get out there. robert, i'm getting you an i.m. >> i've heard lots of people cry and you know what? sometimes tears are the catharsis you need to let out some stuff. i know that you're having seen this guy get shot in the face was really an awful thing.