that way, the spoke and wheel. their employees are generally contract folks, not people working for the airlines. >> and more complaints because the complaint machines are attached to our bodies. what of 0 the complaint jews the best is alaska and the worst is frontier, and i want to tell you, you're a big delta person. they ranked number three -- >> only because they go where i go. that's the only reason. >> speech to the researcher. he said there were no huge surprises but the consolidation in the industry is creating a lot of problems for some carriers, notably united and continental have struggled with this. >> it's creating problems for carriers? the consolidation is creating problems for the little people who have to get on their flying buses. going to be wonderful when northwest and delta merge. going to be wonderful when there's only one airline left. >> never said that. >> wonderful calls, wonderful move. >> 70% of the market is accounted for by the big four