>> it's sprawling, big place. >> 4,000 square feet inside. >> as her family members started to arrive, so did the owner of the house, shaun, who it turns out did not put his home up for rent. >> he basically said sorry to tell you this, but you guys have been scammed. >> the ad was a fake scamming cherry and her family out of nearly $1500. she says they weren't the only ones. >> i have confirmed episodes with various groups, families, believing they were renting my properties which indeed they had been scammed. >> home away.com told us it suspends potentially fraudulent lent accounts and warns travelers about those listings adding we work on a case by case an basis to get go their money back but urge customers to educate themselves. >> the family says they received a full refund from their bank. so what can you do to make sure your vacation is safe? experts say do your research and get everything in writing before payment. reverse google search the image of the vacation rental. if it comes up on multiple