Date Time Roller-shutter business receives infringements for unsolicited sales The customer lodged a complaint with Consumer Protection following stressful dealings with a roller shutter salesperson The contract did not follow Australian Consumer Law regulations around transparent and clear termination rights Two infringements totalling $13,200 were issued A Perth roller shutter trader has received two infringements totalling more than $13,000 after it was found to have engaged in high-pressure sales tactics that did not comply with the Australian Consumer Law (ACL). Under the ACL, an invitation to provide a quote does not constitute an invitation to carry out the work. This is regarded as an unsolicited consumer agreement, which requires the trader to provide the customer with information about the cooling-off period of 10 business days and how they can cancel the contract during this time. No work should be carried out or money taken until the cooling-off period has expired.