'From desperation to uncertainty': As pandemic slows, Bay Area residents balance hope and the unknown FacebookTwitterEmail 1of3 Kathy Nelsen is director of Kabuki Springs and Spa in Japantown in San Francisco. The spa is open for massages but closed for baths — the service that Kabuki is known for. Nelsen said that adapting has been challenging but she feels she has an obligation to the city and to her staff to stay open. “I was going to retire this year, but I’ve got to see this through,” Nelsen says.Marlena Sloss / Special to The ChronicleShow MoreShow Less 2of3 Jenny Chow, a spa attendant, uses an electrostatic sprayer to disinfect a massage room at Kabuki Springs and Spa in Japantown in San Francisco.Marlena Sloss / Special to The ChronicleShow MoreShow Less