Communication is Key While most states have MWBE-specific business resource centers, those centers have been unable to conduct in-person outreach during the pandemic. Cities have moved online — New York City’s Department of Small Business services offers courses and pro-bono legal assistance in multiple languages, but now offers the services on their websites and through scheduled appointments with specialists. NYC’s Immigrant Business Connection offers information to people starting new businesses in the city and is accompanied by a website that can be translated, via drop-down menu, into over 100 languages. The project is a collaboration between the New York Public Library and the city’s Department of Small Business Services.