intelligence inside, the cia did intelligence outside, it made it hard to bring all of the pieces together. i can tell you, dana, a day doesn't go by that i don't wish we had seen it differently. i'm incredibly personally remorseful that we didn't, because when nearly 3,000 people die often your watch, it's something that stays with you -- die on your watch, it's something that stays with you. but i think we did everything we knew how to do at that time. what we didn't have the imagination to see was that the attack would be commercial airliners hijacked and flown into buildings. that memo that you mentioned, august 6th, mentioned the possibility of hijacking, but in the most conventional way, maybe take a plane hostage, take people hostage, the idea that you use them as missiles, it just wasn't in our imagination. but i will say this. had me been organized differently, we might have known