of the hospitals. >> our city does a great job with -- ever since 9/11 of i visited with them. quiet acts of real kindness. training us with masteriage. we've been doing multiple drills and i appreciate your over and over again. acknowledging that and others >> how about for you? what was it like being there? acknowledging that and telling >> the training helped. those stories, because that's part of our healing, as well. the training helped 100%. >> you know, there is horror and they give you a checklist of hate and then in the wake of things to do, and it kept you that, there is compassion and focused, kept you on your kindness. >> in some ways brings out the mission. what needed to be accomplished, best in us. whatever. >> is there a particular person >> you also know the richard family. >> i do. or particular moment that stays >> martin richard, 8 years old, with any of you? one of the three lives lost in the blast. >> we had the lieutenant haines everybody who i've talked to in and i giving each other a hug at the corner of new berry and the dorchester neighborhood says they were a pillar of the exiter. and then we saw that man with community. >> they are. >> and that when people think of the slhrapnel that came out of them, they think of the richards as a unit. like all the individuals as one nowhere and his back was riddled unit. with shrapnel of some sort of it is a devastating loss. and he was on newberry street, >> well, you know, bill and the next street over. denice have been -- the mom and he was just walking wounded, basically. dad, have been active in my >> is is there time even to campaigns, and i spoke to bill think about it, as a scissor first yesterday. i had a chance to visit with them today in the hospital. i spoke with him yesterday. he reminded me of a photograph human being? or the training kicks in? he had taken of martin when he >> you shut down and go to work.