Transcripts for CNN Anderson Cooper 360 20150314 00:08:00 :

CNN Anderson Cooper 360 March 14, 2015 00:08:00

take care of those. when we had heard that the v.a. was getting ready to kang the way they counted wait times, we understood a necessarily medical wait time made sense. if i came into a doctor and they said i need a follow-up appointment in three months for, you know whatever my ailment is then it's unreasonable to hold the v.a. to a 30 day wait time standard three months then becomes the standard. but for new patients that can't possibly be true. new patients can't have a wait time more than what's medically necessary than immediate. >> right. and drew are you finding that those v.a. managers responsible for the wait times and the hidden wait lists are being replaced are held accountable? >> you know it's very hard to fire these people as we've seen across the country. some have been let go. a lot have been pushed into retirement. but just take a look at phoenix today where sharon hellman was fired, but that was a long process. it turns out she is going to get

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