because it was just the right thing to do. instead of worrying about the complications, we decided we are going to do good. once we made that decision then the team figured out how to make it work, how to make it effective, how to get us to 9%. it was really about doing the right thing to stabilize and that's the number one priority. >> 99% is great. however, if 99% becomes a coefficient of losing a lot of staff, then that's bad for business. you say it's a win but you have got 500 employees who are going to have to go. 2,000 going on unpaid leave. why is that acceptable as a win? >> well, again, it comes down to the trade-off of saving lives. no matter how big those numbers were, saving lives would have been worth it. but those numbers at less than 1% of our work force that are going to leave. i wish it had been 0% but less than 1% is manageable in our ability to hire. ironically we actually have hundreds of potential ployees