heard the folks before us, saying they're burned out and people are quitting. >> yes. >> so the hospitals are really taxed at the moment. i understand that you have a question, concerns about communicating. but doesn't that indicate to you just how bad the situation is right now if you have people who are in the hospital and they can't even find the time to communicate with you? that should say something, no? >> well, it does say something. and i know all these wonderful doctors and health care professionals are doing everything they can. but they've got to understand too, i'm a business owner. if my customers aren't being called back, i've got a problem, houston. and they have a problem. the switchboard needs to call them back. we need -- >> but have you been able to communicate with him at all, though? when was the last time you talked to him? >> with my son? >> yeah. >> today a wonderful, wonderful lady face-timed my son for me to