>> i think that they expected the web site would work, and they didn't realize that once they opened it up on october 1 the demand would be so great that it was not able to accommodate it. we've got a glitch. it needs to be fixed. no question about it. but the law is basically a good law, and people will be able to get affordable health insurance, notwithstanding the fact they've had pre-existing medical conditions or in the past couldn't afford it. and insurance companies won't be able to put limits on it and take away your policy once you get sick. these reforms are already in effect. and what we need to do is to give people the chance to buy the insurance that we promised that will be available to them. >> and final question to you, congressman. according to keiser which obviously as you know is a nonpartisan evaluator of health care, they're saying health plans are spending hundreds of thousands of cancellation letters to people who have bought their own coverage. and the main reason apparently