stage iv bladder cancer, undiagnosed. we know that the va itself knew of some problems with delays and waiting lists for at least six years now. keeping issues going back a decade. in 2010 va memo called for immediate action to identify and eliminate inappropriate scheduling practices, sometimes referred to as gaming strategies. this is not patient-centered care. the memo specifically bans using paper logs for appointments. again, this was four years ago. now being held by some at least partly accountable, the white house, which staunchly stands by its actions to increase funding and resources for veterans in the face of problems that clearly started long before president obama took office. >> no, this is not a new issue for the president. >> reporter: critics in the house this week is bringing in the bill to give the head of the va more power to fire managers calling this scandal a mess. >> it is time for our president to come forward and take responsibility for this and do