crisis, people going into the dealers to have their older cars looked over. so it's too soon to say. also, it's interesting, bill hole stein who wrote a book "why gm matters" he told me people say, wow, that crisis is bad for gm, but i'm buying a chevy. some buyers don't realize gm is a big overarching brand with other companies. if you want to buy the gmc terrain, you're going to buy the terrain. as the economy continues to improve, she keeps this very grown-up and responsible -- she's handling the crisis from the pr perspective very, very well. if people want to buy a car, they're going to go buy a car, carol. >> twisted logic, but i get it. christine romans, thanks so much. still to come in the "newsroom," more on that massacre in a california college town as we learn more about the killer's troubled past, many are asking what, if anything, could have