of customer service. >> they have nobody to switch to? >> they're the only game in town. if you want high-speed internet in most of the country your only choice is the local cable company and for more and more americans and maybe a lot more, that company is comcast. now that doesn't mean that, you know, people want to give up the internet or don't want to be able to watch shows like this, they absolutely do, but it does mean that consumers don't have a lot of freedom. they don't have a lot of choice. if they're unhappy with a company they have nowhere else to turn. >> this media war can feel small sometimes. that's what you're getting at. the channel that we're an cnn owned by time warner until 2009 owned time warner cable being bought by comcast. full disclosure my fiance who i'm going to marry works at time warner cable, she will be a comcast employee, seems like these are companies so big and i wonder if they're journalistic or other ethical questions you think this brings up when one company in this case comcast owns so many news channels and