people were chanting nancy, nancy. they come through this way. so we're hearing it from behind us and in the front of our door. so it was completely -- the sound surrounded us to the point we're just hearing shouting and the yelling and the banging and the crashing and shattering of glass. but then once they started banging on the door, that's all i heard. that's what i still think about, the door sound. one of us said to the other, they take us hostage, right? i said, yeah. i think. that was one of the few words i said out loud in the room. >> you want a fight? you better believe you've got one. >> one of the trapped staffers whispers a phone call plea for help. >> we need capitol police. they're pounding on the doors trying to find her. >> it was pure terror. >> where are you, nancy? we're looking for you. >> just the way he was chanting her name.