when add the new tax credits, that many people are eligible for through the law. >> prescribely there is concern. internal war room notes, and obtained by cnn, detailed worries that when the web side is up and running, there might be stick are shock and anger. in some cases there would be fewer options. and ideal shopping experience. additional in some cases there will be relatively high-cost plans. request for consumer to call in wasn't a way of bypassing the glitchy healthcare.gov website, why? because they use the same computer system. >> the point of the call-in