office, controversial trump appointee, postmaster general, louis dejoy, ordered the slowdown. now, about 30% o first class mail and packages will take up to five days to arrive instead of two to three, meaning longer waits for letters, bills, even prescription medication for millions of americans. americans. you will pay more and get less. >> yes. does that make sense? >> reporter: congresswoman brenda lawrence, who spent 30 years as a postal worker, is demanding answers after the postal regulatory commission questioned if raising prices while reducing service is good business. >> i would be more receptive if they said, "we're going to try this and pilot this program." but to change the standards without it being vetted is unacceptable. >> reporter: the post office will now rely largely on ground transportation, not airplanes, to move first class mail, something it says is cheaper and more reliable. for wong, it means a holiday season without much cheer. >> not only are we paying more