>> he's like, no, she's missing. no one's talked to her since 7:00 in the morning." i was like, "well, that -- that doesn't mean anything. like, her phone is -- her phone could be broke. she's busy. she works a lot." >> crystal's aunt cindy seratte, a local beautician, was also dismissive when her son called to say crystal was missing. >> he calls me, he said, "mom, mom, have you heard crystal's missing?" and i'm like, "whatever." i'm like, "she's not missing." and he said, "mom, she's missing." i'm like, "she's not missing." and so, i text her. and i said, "hey, babe, how are ya? where you at?" i waited, just kinda blew it off, started watching tv. tried to call her, no answer, then that's when i started to worry. >> blessed with the trifecta of looks, smarts and charm, crystal was a favorite with both her real estate clients and co-workers. >> her main passion, though was her two children. >> i love you! and the love she had for them is obvious to see. the love for her husband, though, was not as strong. after ten years of marriage, crystal split with husband, steve mcdowell. but the re-model of her new home ended up taking longer than the divorce. and this is where crystal's life