issues to really push the needle forward or get anything done. i know mike pence knows this. he knows that this fall fell under my portfolio. he would follow up with me. he would call me to check up on some of the applicants and find out what the process was. but it was a well-known think that stephen miller and allies were -- we had to meet with them. their heads of office. they were installed and purpose. some of these loyalists eventually were installed in the nfc were other public servants, career servants, who were dedicated to trying to figure this process out, were then removed from their roles and replaced with loyalists who only followed trump's orders. >> olivia, one of the things that emerged in the court case over this was a class action case brought in federal court on behalf of people who qualified for special immigrant visas, who weren't getting them. because the process got so broken.