With Wayfair’s annual ‘Way Day’ deals event coming later this week, we take a closer look at how the online furniture retailer works. From transforming bedrooms into makeshift offices to kitting out gardens for socially distanced visits, millions of Brits redesigned their homes in 2020 – and the obsession with home decor and interior design is showing no signs of dying out this year. With lockdowns restricting high-street shopping, online retailers have been flooded with customers. And as an online furniture specialist, it’s no surprise Wayfair saw a surge in sales. But what is Wayfair and are its products and customer service any good? Here, Which? explains how the online retailer works and gives a sneak preview of some of its best ‘Way Day’ deals.