Why delivery workers across the planet are rising up against

Why delivery workers across the planet are rising up against exploitation


On February 22, 2019, at 6 p.m., a car crashed into Servio Hernandez’s motorcycle. Hernandez, a Venezuelan migrant in Chile, was hit while he was in the middle of making a delivery for PedidosYa, a branch of the German multinational company Delivery Hero. When Hernández arrived at the hospital, the first thing he did was ask the medical staff to let his supervisor know about the accident. “There is nothing we can do for him,” the supervisor told the doctor. The supervisor turned off his phone and blocked Hernández from being able to access the PedidosYa app.
Servio Hernandez is one of the millions of workers around the world, from Chile to South Korea, who hustle to deliver food and other products to people’s homes. If conditions for these delivery workers were terrible before the pandemic, they have only become worse during the ongoing pandemic. A study by Friedrich-Ebert Stiftung, a nonprofit German foundation, titled “Global Labour Unrest on Platforms” shows an increase in protests by workers like Hernandez across the world. “[S]trikes have been sector-wide across countries,” the study reports. “The pandemic provided the impetus and platform for workers to raise their voices against underlying structural injustices of their platform work.”

Related Keywords

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