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stability for the loads of passengers still stranded in airports throughout the country. staggering numbers of cancellations and delays and finger pointing to employees now of who to blame. mike tobin is at the chicago airport, good evening, mike. reporter: good evening, southwest executives promised to return to normal operation. secretary pete buttigieg sends out a letter scolding the airline of problems that were quote, within controls of the airlines, the secretary monitors the airlines making good on everything on reimbursements and returning home. nearly 2500 flights were canceled and bulk of them is southwest. the boss issuing another apology. my personal apology is the first step of making things right after many plans changed and experiences fell short of your expectations of us. we are continuing to work to make this up to you and you will hear more about that soon. but for now, we are focused on reliability and level of customer experience of what we expect o

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