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In a 2019 press release MGM Resorts International announced a companywide effort to “reduce costs, improve efficiencies” and “maximize profitability” by investing in technology.
For cocktail servers and hotel housekeepers, the arrival of robotic technologies has made their jobs harder, they say. It’s part of why they’re on strike.
Hotels across the United States say they have been trying to increase staffing — and haven’t had much luck. Amid rising labor costs and persistent vacancies, the U.S. accommodation industry struggles to fill 238,000 job openings. Hotels and resorts turn to self-service kiosks, reduced housekeeping, and automation to cope, but face backlash from workers and unions. Moreover, cyberattacks highlight the challenges of relying heavily on technology. While hotels aim to enhance the guest experience, staffing shortages and labor concerns persist. From dockworkers to screenwriters, employe...
Hotels across the United States say they have been trying to increase staffing — and haven’t had much luck. Amid rising labor costs and persistent vacancies, the U.S. accommodation industry struggles to fill 238,000 job openings. Hotels and resorts turn to self-service kiosks, reduced housekeeping, and automation to cope, but face backlash from workers and unions. Moreover, cyberattacks highlight the challenges of relying heavily on technology. While hotels aim to enhance the guest experience, staffing shortages and labor concerns persist. From dockworkers to screenwriters, employe...
From self-service kiosks and cocktail-making machines to reduced housekeeping, hotels have learned to embrace leaner staff.