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Hotels across the United States say they have been trying to increase staffing — and haven’t had much luck. Amid rising labor costs and persistent vacancies, the U.S. accommodation industry struggles to fill 238,000 job openings. Hotels and resorts turn to self-service kiosks, reduced housekeeping, and automation to cope, but face backlash from workers and unions. Moreover, cyberattacks highlight the challenges of relying heavily on technology. While hotels aim to enhance the guest experience, staffing shortages and labor concerns persist. From dockworkers to screenwriters, employe...

Hotels across the United States say they have been trying to increase staffing — and haven’t had much luck. Amid rising labor costs and persistent vacancies, the U.S. accommodation industry struggles to fill 238,000 job openings. Hotels and resorts turn to self-service kiosks, reduced housekeeping, and automation to cope, but face backlash from workers and unions. Moreover, cyberattacks highlight the challenges of relying heavily on technology. While hotels aim to enhance the guest experience, staffing shortages and labor concerns persist. From dockworkers to screenwriters, employe...

From self-service kiosks and cocktail-making machines to reduced housekeeping, hotels have learned to embrace leaner staff.

Tourism is back in the U.S. -- but hotel workers are not.

The more than 17,000 shortfall of workers in the city’s accommodation industry has left the unemployment rate at 6.1% – the highest among any major metropolitan area in the country — despite job growth in other industries.