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AR, Tab E.2, Award Decision at 7. With regard to Pioneer’s quotation, the agency specifically noted that Pioneer received five strengths, and one weakness under the most important factor, technical approach. AR, E.1, Technical Evaluation Summary at 5. Pioneer’s weakness related to the statement in Pioneer’s quotation that it was going to employ a call analytics software that it had not previously used. Id. Based upon this statement, the agency concluded that without prior experience in using this particular software analytics system or something similar, that “there is potential for risk to the IRS of having incidents, complaints, or negative audit findings result from Pioneer-taxpayer interactions.” ....
AR, Tab 15, Source Selection Decision Document (SSDD) at 3. The agency evaluators also made narrative findings identified as elements that increased the confidence of success, or elements that decreased the confidence of success in support of the assigned ratings. For example, with regard to the performance management approach factor (the most important of the solicitation’s evaluation criterion), the TET identified three elements that increased confidence in AT&T’s proposal, while finding three elements that decreased confidence in CenturyLink’s proposal. AR, Tab 12, TET Report at 6-7. On December 29, the agency’s source selection authority (SSA) received and reviewed the evaluation ratings and findings. AR, Tab 15, SSDD at 1-9. The SSA determined that AT&T’s technical advantages, as compared to CenturyLink’s proposal, outweighed CenturyLink’s price advantage, and thereby made AT&T the overall best value to the government. ....