To build trust, put consumers first
Consumers trust word-of-mouth recommendations over ads, says market research firm Nielsen. So brands need to make sure every customer is satisfied.
Source: fortune.com
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Consumers trust word-of-mouth recommendations over ads, says market research firm Nielsen. So brands need to make sure every customer is satisfied.
Nielsen’s latest global research into trust in advertising has found that consumers are responding to ads with humor and brand values rather than products.