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Over-dependence on technology alone can backfire as lost sales, frustrated customers and loss of brand equity can easily erode immediate cost savings. ....
Even companies that have already implemented a seamless customer journey across all touchpoints and platforms are facing new, evolving challenges and opportunities. ....
Alorica Announces $750 Million Refinancing by Apollo Hybrid Value marketwatch.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from marketwatch.com Daily Mail and Mail on Sunday newspapers.