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As AI and ChatGPT-type technologies grow in capability and ease of use and become more cost-effective, more companies are making their way to the digital experience.
/PRNewswire/ -- CMP Research, a division of Customer Management Practice (CMP), a market intelligence firm for the customer management industry, has launched a...
Mike Hallowell to Host Roundtable Discussion on AI in the Contact Center...
/PRNewswire/ -- Customer Contact Week (CCW), the largest and most influential customer contact event series hosted by Customer Management Practice (CMP), a...
A new report by Customer Management Practice, finds that just 4% of consumers felt that experiences improved over the last year, while 57% felt they had gotten worse.