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New airfare refund regulations a win for consumers: Travel Weekly

New airfare refund regulations a win for consumers: Travel Weekly
travelweekly.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from travelweekly.com Daily Mail and Mail on Sunday newspapers.

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Why more tech in stores shouldn't mean fewer workers

Why more tech in stores shouldn't mean fewer workers
retaildive.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from retaildive.com Daily Mail and Mail on Sunday newspapers.

Globaldata-saunders , Neil-saunders , Lee-peterson , David-johnston , Jason-souloglou , Mario-matulich , Adecco-adia , Nikki-baird , Hal-lawton , National-retail-federation-big-show , Walmart , House-homeland-security-committee-subcommittee-on-counterterrorism

These Car Rental Companies Have The Best Customer Service In 2024

Here are the car rental companies with the best customer service in 2024. Find out which company offers the best service.

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These Hotels Have The Best Customer Service In 2024

Here are the top hotels for customer service in 2024, according to a recent customer survey. Find out which hotel chains will take care of you on your next trip.

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For Better Customer Service, Businesses Are Texting. Are You Ready?

We're at the beginning of the texting revolution in customer service, according to the latest research. Here's what it means for your next trip.

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CCW's First Event Of 2024 To Explore Self-Service And Optimizing Customer Experience with Artificial Intelligence

CCW's First Event Of 2024 To Explore Self-Service And Optimizing Customer Experience with Artificial Intelligence
streetinsider.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from streetinsider.com Daily Mail and Mail on Sunday newspapers.

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Customer Contact Week (CCW) Announces Exclusive Executive Exchange Event for C-Suite CX Leaders in Denver

/PRNewswire/ -- Customer Contact Week (CCW), the largest and most influential customer contact event series hosted by Customer Management Practice (CMP), a...

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Why Customer Service Is In Free Fall — And What You Can Do About It

A new report by Customer Management Practice, finds that just 4% of consumers felt that experiences improved over the last year, while 57% felt they had gotten worse.

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Is the Travel Industry Taking Self-Service Too Far?

Annette Johnson thinks the travel industry is taking self-service too far. She's watched airlines drop their phone support and add fees for airport check-ins that use a human agent. Some air carriers are even tearing out their kiosks and prodding passengers into using a phone app at the airport. "It feels like you're being punished if you need a little help," says Johnson, a

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Is the travel industry taking self-service too far?

Automation may support basic travel bookings, but observers say it has yet to prove itself when it comes to fixing some problems.

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