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For Better Customer Service, Businesses Are Texting. Are You Ready?

We're at the beginning of the texting revolution in customer service, according to the latest research. Here's what it means for your next trip.

Italy , Italian , Gondwana-ecotours , Tim-hudson , Ravi-balgobin-maharaj , Bob-bacheler , Eric-segalstad , Sangam-sahai , Erika-hall , Elad-schaffer , Mario-matulich , Allianz

CCW's First Event Of 2024 To Explore Self-Service And Optimizing Customer Experience with Artificial Intelligence

CCW's First Event Of 2024 To Explore Self-Service And Optimizing Customer Experience with Artificial Intelligence
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Texas , United-states , Alex-misiaszek , Neil-hoyne , Michael-dejager , Mario-matulich , Kevin-sloan , Klayton-kopecky , Klayon-kopecky , Sangeetha-rai , Linkedin , Branch-network

Customer Contact Week (CCW) Announces Exclusive Executive Exchange Event for C-Suite CX Leaders in Denver

/PRNewswire/ -- Customer Contact Week (CCW), the largest and most influential customer contact event series hosted by Customer Management Practice (CMP), a...

Colorado , United-states , Denver , Nevada , Tennessee , Mario-matulich , Las-vegas , Visa , Citizen-bank , Call-center-week , Exchange-in-denver , Hyatt

Why Customer Service Is In Free Fall — And What You Can Do About It

A new report by Customer Management Practice, finds that just 4% of consumers felt that experiences improved over the last year, while 57% felt they had gotten worse.

Honolulu , Hawaii , United-states , Dubai , Dubayy , United-arab-emirates , San-francisco , California , Turkey , Turk , Katharine-nohr , Brian-cantor

Is the Travel Industry Taking Self-Service Too Far?

Annette Johnson thinks the travel industry is taking self-service too far. She's watched airlines drop their phone support and add fees for airport check-ins that use a human agent. Some air carriers are even tearing out their kiosks and prodding passengers into using a phone app at the airport. "It feels like you're being punished if you need a little help," says Johnson, a

Colorado-springs , Colorado , United-states , Alaska , Denver , American , Mike-taylor , Mitch-krayton , Adam-harris , Bill-mcgee , Skitterphoto-pixabay , Annette-johnson

Is the travel industry taking self-service too far?

Automation may support basic travel bookings, but observers say it has yet to prove itself when it comes to fixing some problems.

Colorado-springs , Colorado , United-states , Alaska , Denver , American , Adam-harris , Mitch-krayton , Mario-matulich , Annette-johnson , Mike-taylor , Christopher-elliott

Is the travel industry taking self-service too far?

There’s no question about it, travel is becoming more of a DIY experience. Here’s a look at what’s getting automated.

Denver , Colorado , United-states , Colorado-springs , Boston , Massachusetts , Alaska , American , Mitch-krayton , Annette-johnson , Mike-taylor , Adam-harris

Customer Contact Week Welcomes Grammy Award-Winning Musician and Entrepreneur Pitbull to Close As Main Stage Speaker

/PRNewswire/ -- Customer Contact Week (CCW), the leading event series dedicated to providing expert insight into exceptional customer contact and experience,...

Las-vegas , Nevada , United-states , Mario-matulich , Armando-pitbull-perez , Caesars-forum-in-las-vegas , Rebecca-jarvis-at-caesars-forum-on , Call-center-week , Contact-week , Grammy-award-winning , Rebecca-jarvis , Caesars-forum

Don't count on vacation do-overs, but here's when you still ask for it

Do-overs may be expensive to a company, but they are even more expensive when companies don't do them.

United-states , Florida , Fort-lauderdale , Monaco , Hawaii , Bailey-foster , Christopher-elliott , Scottl-hall , Jeff-galak , Tom-peyton , Mario-matulich , Pete-buttigieg

Economy class fliers brace for the summer squeeze with smaller seats

Summer travel season is only a few weeks away, but people have already identified the most pressing problem: dangerously cramped airline seats.

Charlottesville , Virginia , United-states , Australia , Danielle-belyeu , Nick-leighton , Christopher-elliott , Mario-matulich , Jeff-klee , Adeodata-czink , Pete-buttigieg , Boeing