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On receipt of the TC600 manually capture the claim. Follow step 1 of the guidance in TCM0062140 then return to this guidance Note: Where both customers have a NINO or NONO you need to select ‘Store’ when you access the ‘Summary Screen’. Note: Where one or both customers do not have a NINO or NONO you can select ‘Process’ as this will create a verification failure. set up a manual file and record on form TC648 check the claim to see if the customer is present and ordinarily resident in the UK. Follow the guidance in TCM0128120. If the customer is present and ordinarily resident in ...

If it’s a single claim by one customer, go to Step 6. If it’s a joint claim by two customers, go to Step 8. Step 6 Use Function MANAGE VERIFICATION FAILURES to check which residency rules the customer has failed verification on. To do this select the record you want to investigate select [Investigate]. You will be taken to the Investigate Verification Failure screen check which residency rules the customer has failed verification on Note: Check Household Notes to check if the claim has already been referred to the Persons From Abroad (PFA) Team or International Team. If the claim has been...

TCM0305100 - Specialist areas: international: European Member States: European Member States - contact You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Reasons not to follow this guidance You do not need to follow this guidance if the relevant E Form or Structured Electronic Document (SED) has already been sent to the European Member State . Checklist Before you follow this guidance, make sure you know which European Member State authority you are sending the E Form or SED to. Required information PESEL...

TCM0284398 - Specialist areas - Complex: Complex cases - renewals - income - actual income provided after estimated income You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Checklist Before you follow this guidance, make sure you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ fro...

TCM0306200 - Specialist areas: international: pre-award: international pre-award claims - Crown servants You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals. Reasons not to follow this guidance Neither customer on the claim is a Crown Servant or NAFFI Worker. Checklist Background Note: This guidance does not include Crown Servants posted overseas whose partner is a non-UK national who does not have a National Insurance number. If both the Crown Servant and partner are non-European Union (EU) nationals - for ex...