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Weeks cover story. Reporter it happens thousands of times every day. Travelers rant online about an airline because their flight is delayed or they have had had a bad experience. I dont think they can listen to us, because theres so many people who are flying and complaining at the same time. I dont think that the airlines are listening to the complaints. Reporter fact is, airlines are watching and often responding to what you put on social media. Southwest airlines has a team tracking twitter, facebook and day, and when customers vent about a problem, southwest reaches out to them. The approa...

For sharing photos. People are now using social networks to send complaints directly to companies, but are they being heard . Reporter phil lebeau has this weeks cover story. Reporter it happens thousands of times every day. Travelers rant online about an airline because their flight is delayed or they have had had a bad experience. I dont think they can listen to us, because theres so many people who are flying and complaining at the same time. I dont think that the airlines are listening to the complaints. Reporter ft are watching and often responding to what you put on social media. Southwe...

You miles to get to the places you really want to go. With the united mileageplus explorer card, youll get a free checked bag, 2 united club passes. Priority boarding. And 30,000 bonus miles. Everything you need for an unforgettable vacation. The united mileageplus explorer card. If you havent had a chance to outside tonight, youll want to. The moons extra bright tonight. Thats because its the closest its been to the earth in 60 years. So a lot of people are heading wonder. Fox 31s Ashley Michels is one of them. She is in boulder for a super moon party x . Music playing . Thats what boulder is...

Without them. I have been on a period of extended leave with delta airlines. Steve dixon is out there bank somewhere. I cannot see him. F15 pilot. Delta has got more than 200 pilots right now on longterm military leave. This is a business, the thing worked to make profit and this is just for people like me under extended military orders. There are hundreds more that have to manipulate the schedule that delta has to work around to make their model work so that we are not late and there are pilots and aviators. There are a lot of pilots that are flying for the airlines and some people get mad ab...

This is today. With matt lauer and Savannah Guthrie. Live from studio 1a in rockefeller plaza. Good morning. Its tuesday morning. Im Savannah Guthrie chlgt we have willie in for matt this morning and this battle between apple and the government just got even more interesting. Remarkable twist yesterday when one of the Founding Fathers of Silicon Valley, bill gates, came out on the side of the government against apple. And now weve seen titans of industry and Silicon Valley line up on differing side. A top story is politics. And the first test out west in the republican president ial race. Toda...