Live Breaking News & Updates on Dxm

MParticle Launches Journeys Tool for Better Customer Experiences

Marketers may use mParticle's new Journey Builder to create audience sequences that change throughout the lifecycle.

Google , Twitter , Journey-integrations , Includes-analytics , Salesforce-marketing-cloud , Make-your , Customer-experience , Consumer-wants , Privacy-transparency , Online-security , Better-customer

Qualtrics Partners With SAP for Contact Center Enhancements

Qualtrics and SAP have partnered to help contact centers enhance customer experience.

Berkeley , California , United-states , Fabrice-martin , Cmswire-qualtrics , Integration-aids-contact-center-directors , Contact-center-product-development , Berkeley-communications , Compliance-mandates-for-contact-centers-to , Service-cloud , Machine-learning , Natural-language-understanding

Putting Design Thinking Into Action

Design thinking is great in concept, but there must be some planning around the execution.

Canada , Canadian , Gather-diverse-group-of-perspectives , Luma-institute , Committee-is-destroying-your-digital-transformation , Put-design-thinking-into , Successful-design , Creative-matrix , Embracing-sustainable-digital , Diverse-group , Committee-is-destroying-your-digital

Composability Is the Change Driver for Digital Experiences

Organizations stuck in monolithic architectures and stubborn governance procedures need to consider composability.

Hello-composable , What-digital-leaders-want , Firms-stuck , What-side , Composable-tipping-point-are-you , Mach-alliance , Digital-experience , Dxm , Customer-experience , Cxm , Microservices

Marketer Questions: Why Audio and Why Now?

The emergence of digital audio in its various manifestations has left many marketers perplexed.

Hungary , Germany , United-states , Sauerberg , Sachsen , Denmark , Hungarian , American , German , Mihaly-csikszentmihalyi , Clifford-nass , Marshall-mcluhen