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Leveraging omnichannel can dramatically improve debt collection, customer service

It's vital to understand where to automate and build efficiencies and where to allow customers to have human intervention when required, says Martie de Beer, contact centre executive at Telviva.

South-africa , South-africans , Contact-centre , Martie-de-beer , Telviva , Mnichannel , Ebt-collection , Ustomer-service , Artie-de-beer , Ontact-centre , Ontactability

Illinois critical access hospital partners with AI-powered payment platform

Crawford Memorial Hospital is partnering with PayZen to help patients manage healthcare costs by providing a digital platform to fund patients and take on the r

Julia-holt , Crawford-memorial-hospital , Memorial-hospital-director , Revenue-cycle-julia-holt , Obinson , Ll , Ayzen , Ealthcare-fintech , Rtificial-intelligence , Ealthcare-costs , Igital-platform

Debt collection taking on new hue

Vietnam faces increasing complexities in consumer lending, with escalating concerns over illegal lending practices, challenges in debt recovery, and a call for stronger legal frameworks to manage non-performing loans and safeguard consumer rights.

Vietnam , Republic-of , Malaysia , Thailand , Singapore , Ministry-of-public-security , Vietnam-banks-association , National-assembly , Vietnam-credit-information-centre , Police-department , Nguyen-quoc-hung

Rent-A-Center paying $8.75M to settle Massachusetts allegations

Rent-A-Center was accused of filing criminal charges as a means of debt collection, harassing consumers through debt collection calls and showing up unannounced at customers' homes.

Texas , United-states , Massachusetts , Andrea-campbell , Ag-office , Ag-office-newscenter , Texas-based-renta-center , Massachusetts-attorney , Attorney-general-andrea-campbell , Civil-rights-divisions , -75-million , Andrea-campbell

Fisher-Price Smartphone Toy Teaches Children To Screen All Calls Assuming It's Debt Collectors

EAST AURORA, NY—Describing the new product as a fun way to help infants and toddlers reach a key cognitive milestone, Fisher-Price released an updated toy smartphone Thursday that teaches children to screen all calls and assume they’re coming from debt collectors. “The latest iteration of our Laugh and Learn…

Cocomelon-fisher , Fisher-price , Martphone , Ocomelon , Epossession , Ebt-collection , He-onion ,

Charlotte woman sentenced in $2M debt collection scheme

A Charlotte woman has been sentenced to prison in a nearly $2 million debt collection scheme.

North-carolina , United-states , Charlotte , Carissa-eugenia-brown , Us-attorney-office , Ebt-collection ,