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Live Breaking News & Updates on Mnichannel

Stay informed with the latest breaking news from Mnichannel on our comprehensive webpage. Get up-to-the-minute updates on local events, politics, business, entertainment, and more. Our dedicated team of journalists delivers timely and reliable news, ensuring you're always in the know. Discover firsthand accounts, expert analysis, and exclusive interviews, all in one convenient destination. Don't miss a beat — visit our webpage for real-time breaking news in Mnichannel and stay connected to the pulse of your community

Digital grocery sales hit $31B in Q1 | Supermarket News

The cost of picking groceries and fulfilling orders still the biggest drag on ecommerce sales

Grocery-doppio , Digital-grocery-performance , Commerce , Igital-sales , Igital-grocery , Etail-media-network , Rocery-delivery , Mnichannel ,

Leveraging omnichannel can dramatically improve debt collection, customer service

It's vital to understand where to automate and build efficiencies and where to allow customers to have human intervention when required, says Martie de Beer, contact centre executive at Telviva.

South-africa , South-africans , Contact-centre , Martie-de-beer , Telviva , Mnichannel , Ebt-collection , Ustomer-service , Artie-de-beer , Ontact-centre , Ontactability

Wooden Street to invest Rs 200 crore to take store count to 300, ET Retail

Currently, 80 per cent of products of the brand are crafted in-house at its furniture production facilities that span approximately 15 lakh square feet. Going forward, the brand plans to establish 7 to 8 new warehouses in the next 24 to 36 months.

Bangalore , Karnataka , India , Pune , Maharashtra , Kolkata , West-bengal , Ahmedabad , Gujarat , Mumbai , Gurgaon , Haryana

Smartz Solutions replaces legacy contact centre application at Ticketpro to remove operational inefficiencies and boost customer experiences

Ticketpro partnered with Smartz Solutions to remove operational inefficiencies and boost customer experiences.

South-africa , South-africans , Smartz-analyz , Henry-mccracken , Smartz-solutions , Blue-label-telecoms , Blue-label , Beverly-mare , Product-manager , Smartz-solution , Automatic-interaction-distribution , Providing-ticketpro

DoorDash and Lowe's partner for home improvement delivery

The food delivery platform is working with the hardware chain to give customers quick access to tools

Fuad-hannon , Neelima-sharma , Doordash , Oordash , Owe , Uad-hannon , Ermès , Mnichannel , Ostco , Elivery , Rocery-store

Zimele Technologies, Sinch Solutions – helping southern African utilities reinvent their customer experience

Utilities in SA and Botswana are moving to reinvent their customer experience with the help of Sinch partner Zimele Technologies and SAP.

South-africa , Tshwane , Botswana-general- , Botswana , Ryan-miller , Bongani-mgayi , Nicholas-kitsi , Marc-emert , Constance-sibanda , Service-cloud , Customer-service , Botswana-power-corporation

Brick Meets Click/Mercatus Grocery Shopper Survey

Mass outlets outperformed the broader in January market, according to the new Brick Meets Click/Mercatus Grocery Shopper Survey

Mark-fairhurst , David-bishop , Brick-meets-click-mercatus-grocery-shopper , Walmart , Brick-meets , Mercatus-grocery-shopper , Brick-meets-click , Ercatus , Mnichannel , Nline-grocery , Elivery , Ickup

Licious Layoffs: Licious lays off 80 employees as part of 'operational reset', ET Retail

Licious Layoffs: The impacted employees are being offered two months’ salaries as compensation, along with the variable payment for FY24, it added in a statement.

Licious-layoffs , Icious , Mnichannel , Ncrave , Eafood-company , Icious-revenue ,

Revolutionising retail

Data can provide a variety of 'golden nuggets' that will allow retailers to stay ahead of customer demands – and competitors, says Nicole Adriaans, business executive: Data & Analytics at iOCO.

Nicole-adriaans , Business-executive , Ioco , Icole-adriaans , Usiness-intelligence , I , Etailers , Ata , Ontactless , Mnichannel ,

Telviva's managed contact centre service ensures businesses get best value for their omnichannel investments

Telviva has designed a service experience ecosystem for its contact centre customers geared towards delivering a full service to a company that runs a contact centre, says Kelvin Brown, director at AnD Communications.

South-africa , Kelvin-brown , Telviva-unified-communication-service , Customer-experience , Unified-communication-service , Contact-telviva , Telviva , Anaged-contact-centre-service , Mnichannel-investments , Elvin-brown , Nd-communications , Mnichannel